1.30-Day Return Policy
Our return policy lasts 30 days from the date of delivery.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging
Non-returnable items include:
- Personalized or custom products
- Items damaged through normal wear and tear
2. Refund Process
Once your return is received and inspected, we will notify you via email regarding approval or rejection. If approved, your refund will be issued to your original payment method within a few business days. Processing times may vary depending on your payment provider.
3.Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If the issue persists, please email us at support@growingsquirrel.com
4. Returns Without Prior Contact
Please contact us before sending any returns.
Return addresses may differ based on the product and fulfillment location.
Returns sent without prior approval may not be eligible for a refund.
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
5.How to Contact Us
Email at support@growingsquirrel.com. We usually respond within 48 hours.
6. Order Cancellations
Orders cannot be cancelled once they have been processed or shipped.
If you cancel before processing begins, a 20% cancellation fee may apply to cover processing and payment fees.
7. Non-Returnable Reasons
Returns cannot be accepted for reasons such as:
- Change of mind after purchase
-
Ordering the wrong item without reviewing details
Please review product details carefully before placing your order.